How do you measure subscribers?
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Every person that joins one of your campaigns (either directly or through a referral) counts as a subscriber.
Do I need a developer to use ReferralHero?
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Absolutely not. ReferralHero was built to be used by everybody! You can change all the settings from your dashboard and to install it you just need to know how to copy and paste. With that said, ReferralHero can be customized in granular details if you are a developer.
Is there a free trial?
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Yes, we offer a 7-day free trial. Get full access to ReferralHero and see what your referral program could be with the right tools in place.
Which type of payments do you accept?
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Payments are securely processed through Stripe, allowing us to accept most major credit and debit cards globally.
Do you have bigger/agency/charity plans?
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We do! Get in touch with us with your specific needs and we'll work something out.
What happens if my account goes over my plan’s subscriber limit?
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It depends on your plan. Basic includes up to 1,000 subscribers, and if you outgrow that, you’ll be upgraded to Pro. Pro has unlimited subscribers and no scaled pricing, so you pay the same flat rate however big your program gets. Subscribers include both advocates and the people they refer.
How reliable is your service?
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We are hosted on a cluster of servers with Amazon Web Services for reliability and speed. All of your data is replicated in realtime to redundant databases and fully backed up every 6 hours. Our uptime is over 99.99%.
Does ReferralHero work only in English?
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ReferralHero can be completely customized, including the language.
I have more questions, where do I find answers?
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Feel free to reach out to us at support@referralhero.com. We'll get back as soon as humanly possible.
